FAQ

Order Tracking

When your order is despatched from our warehouse, we’ll send you an email. If we have sent your order via DPD courier, this email will contain a tracking number and a link to our courier website to tell you the current status of your delivery.

My order hasn’t been delivered

If your order has not been delivered contact us at office@shoelace.ie. Please remember to include your order number within your message as this will help us speed up the search for your order.

Faulty items

If you by any chance receive a faulty item you may return in to: Unit 21 Athlone Town Centre, Athlone, Co.Westmeath.

Incorrect or missing item in order
If you received an incorrect item or an item is missing from your order, please contact us at office@shoelace.ie. Please remember to include your order number within your message, as this will help us speed up the search for your order details.

Returns

We sincerely hope you are happy with your Shoelace purchase. If you change your mind or decide to return it to us, you can do so withing 14 days from the delivery date (provided the items are returned in the same condition in which they were sent).You may also bring goods into our Athlone branch for refund or exchange providing the receipt and the same card you used for purchase.

Returns are only accepted if the goods are complete, unworn (no scuffing on the sole) with all original packaging, tags, receipts and in the condition in which they were originally sent and sellable. The return postage charge must be paid by the customer and this will not be refunded unless the item is faulty. If a product is defective in any way, please return it immediately and we will either deliver a new one to you or refund you the cost of the product and original delivery cost. Any breakages or damages must be reported to us within 24 hours of delivery. All items must be returned with proof of purchase.
Your refund will be issued once the return has been received by us:

Shoelace
Unit 21 Athlone Town Centre
Athlone
Co.Westmeath
N37 CX60

Cancelation

You can cancel your order before we ship it. To do so contact us ASAP at office@shoelace.ie