Return Policy

Start Return

To start a return, please click the link below, which will bring you to the An post returns portal. You will then need to proceed by doing the following: 

• Open page AN POST RETURNS
• Type 'shoelace' into the provided 'find your retailer' spacebar.
• Pick a reason for return.
• Fill out your order number into the provided spacebar.
• Click the 'log in' or continue as guest' option.

 You can then pick one of the following two options:

1. Drop your parcel off to your nearest  post office ( €4.95 )
2. Arrange a collection date and time from your home ( €6 ) 

From there, you should continue to follow the steps, for filling out your details. Please remember to print out your return label, and add it securely to the front of your returns package. 

Alternatively you can return them by your own methods , but may be of additional costs.  

To Return items

Please complete your 'return form' , by ticking the 'return' box of the shoe you wish to return. There is a section below, that you can then mark the reason for returning the item. 

Please place your 'return form' in the box , along with your receipt for the items.  

Return Terms and Conditions

We sincerely hope you are happy with your Shoelace purchase. If you change your mind or decide to return your items, you can do so within 14 days from the delivery date (starting from the date in which you received your parcel), provided the items are returned in the same condition in which they were sent .

You may also bring goods into our Athlone store for refund or exchange, providing the return form. 
Returns are only accepted if the goods are complete, unworn (no scuffing on the sole) and with all original packaging, tags, receipts and in the condition in which they were originally sent. The return postage charge must be paid by the customer and this will not be refunded unless the item is faulty. If a product is defective in any way, please return it immediately and we will either deliver a new one to you or refund you the cost of the product and original delivery cost. Any breakages or damages must be reported to us within 24 hours of delivery. All items must be returned with proof of purchase.
Your refund will be issued once the return has been received by us.

Return address

Unit 21 Athlone Town Centre, 
Co. Westmeath
N37 CX60

In Case of a Query / Product Fault

Contact our customer service via 
Email: office@shoelace.ie
Phone: 090647057 (Monday to Friday between 10am and 5pm)